Refund & Cancellation Policy
1. Our Standard
At Packline Canine, our training is built on structure, consistency, and accountability — for both the dog and the owner. When you commit to training, you’re reserving time, planning, and professional resources. This policy exists to protect that commitment.
2. Deposits
All deposits are non-refundable. Deposits secure your spot in our schedule and ensure dedicated time is reserved for your dog. Once booked, that time is no longer available to other clients.
3. Payments & Refunds
All payments are final. We do not offer refunds for:
- Completed sessions
- Missed sessions
- Unused sessions
- Early termination of any program
Training is a process. Results are built through consistency — not partial participation.
4. Owner Responsibility
Your results are not just dependent on the training — they depend on you. Failure to follow through, stay consistent, or complete your program does not qualify for a refund.
5. Cancellations & Rescheduling
We require a minimum of 24 hours notice to cancel or reschedule.
- Less than 24 hours notice → $50 cancellation fee or session forfeited
- No-shows → session forfeited
Your scheduled time is reserved specifically for you. Respect for that time is expected.
6. Board & Train Programs
Board & Train programs require full commitment.
- All deposits are non-refundable
- Once the program begins, no refunds will be issued
- If a dog is picked up early, the remaining time is forfeited
We do not prorate or partially refund training programs.
7. Scheduling & Expiration
Training sessions must be used within 90 days of scheduling. Extended gaps in training or failure to schedule sessions may result in forfeiture of remaining lessons. Consistency is what produces results.
8. Program Transfers
Training programs are non-transferable. They cannot be:
- Moved to another dog
- Given to another person
- Split between multiple dogs
9. Discontinuation of Services
Packline Canine reserves the right to refuse or discontinue services at any time if:
- Safety becomes a concern
- Instructions are not followed
- The training environment is compromised
In these cases, no refunds will be issued.
10. Agreement
By booking services with Packline Canine, you acknowledge and agree to this policy in full.
11. Contact
Packline Canine
Email: PacklineCanine@gmail.com
Phone: 567-202-1845